Terms of Service

Talloo LLC is an Idaho limited liability company. When we say "we," "us," or "Talloo," we mean Talloo LLC, its employees, and its contractors. When we say "you," we mean the person or business using our services.

Talloo provides internet marketing services and related software to local businesses. These Terms apply to every Talloo service, app, and website unless a signed agreement says otherwise.

Services
All professional services, software, and platforms provided by Talloo, including those accessible through talloo.com and its subdomains.

Apps
Talloo's software products, including Sidecar, Show, Scribe, and any other application Talloo makes available, whether free or paid.

Client Media
Any photos, video, audio, graphics, text, logos, or other materials you provide or upload to Talloo for use in delivering your services.

Deliverables
Assets Talloo creates on your behalf, including websites, web copy, social posts, graphics, video, and other marketing materials.

Third-Party Platforms
Services not owned or operated by Talloo, including Google, Meta, TikTok, Yelp, directories, search engines, and AI tools used in producing deliverables.

Order Documents
Any quote, proposal, or agreement you sign or accept with Talloo, including any document linked from it.

If an Order Document conflicts with these Terms, the Order Document controls for the services it covers. Website projects are governed by the Talloo Website Agreement, available at talloo.com/website-agreement, which is linked in your quote and incorporated by reference when you accept it.

You must have legal authority to enter into this agreement on behalf of yourself or your business. By using Talloo, you confirm that you do. Talloo may refuse service, close accounts, or change eligibility requirements at any time.

What You Own
Your business name, logos, trademarks, and Client Media remain your property. You grant Talloo a limited license to use them solely to deliver your services.

Media You Upload
From time to time you may upload photos, video, audio, graphics, or other media to Talloo for use in your website, social posts, Google Business Profile, or other deliverables. When you upload media, you will confirm by checkbox that you own it or have the legal right to use it, and that its use will not infringe the rights of any third party.

Talloo uses Client Media solely on your behalf and at your direction. Talloo does not verify the source, ownership, or licensing of media you provide and is not responsible for doing so. You are solely responsible for the media you provide.

Stock and Licensed Media
Talloo does not purchase stock or licensed imagery, footage, or music on your behalf. If you want specific licensed media in your deliverables, you must obtain the license and provide the media to Talloo.

AI-Generated Content
Talloo may use AI tools to produce images, written content, video, audio, and other elements of your deliverables. AI-generated content is provided as-is. Talloo makes no representation that AI-generated content is eligible for copyright protection, and you should not rely on it for brand assets you intend to register or enforce.

Platform Content
Content you create or store inside a Talloo App remains yours. You grant Talloo a limited license to store, display, and process that content as needed to operate the App.

Talloo will not sell, license, or distribute your content to third parties outside the scope of service delivery.

Deliverables created by Talloo become your property upon receipt of full payment for the applicable billing period or project milestone. You may use them for your business in any way you choose. Talloo retains no ongoing rights to deliverables once payment is received.

Talloo may retain copies of deliverables for records, portfolio, and service continuity. Talloo may reference you as a client and show public-facing deliverables as examples of our work unless you ask us not to in writing.

What We Do
Talloo provides managed internet marketing services. These may include local visibility, Google Business Profile management, social media content, reputation monitoring, paid media management, website design and hosting, messaging, and related services. The specific services you receive are defined by your Order Documents.

Your Responsibilities
To deliver your services, you agree to:

• Provide accurate and complete business information, including name, address, phone, hours, and service descriptions
• Notify Talloo promptly when that information changes
• Grant and maintain Talloo's access to any Third-Party Platforms required to perform your services
• Review and approve content when approval is required under your plan
• Respond to reasonable requests for information within a reasonable time

No Guarantees
Talloo does not guarantee rankings, traffic, leads, calls, or revenue. Search engines, directories, social platforms, and advertising networks operate independently and may change their algorithms, policies, or features at any time.

Talloo commits to delivering subscribed services with skill, consistency, and care, and to acting in your interest throughout the engagement.

Authorization
By subscribing to GBP management, you authorize Talloo to access and manage your Google Business Profile on your behalf. This includes posting updates, responding to reviews, updating business information, and adding or removing content.

Access and Ownership
You are responsible for granting and maintaining Talloo's access. You remain the owner of your Google account and your profile at all times.

At Termination
When GBP management ends, Talloo will remove itself as a manager of your profile. Talloo is not responsible for changes made to your profile by Google or others after that point.

Platform Changes
Google may change Google Business Profile at any time. Talloo will adapt where possible but is not liable for the effect of platform-level changes outside our control.

If Talloo manages paid advertising for you on Google, Meta, TikTok, or other networks:

• You pay advertising spend directly to the network through your own advertising account. Talloo does not advance, collect, or pass through ad spend.
• You remain the owner of your advertising accounts and the data in them.
• Talloo's management fee is separate from ad spend and is defined in your Order Documents.
• Advertising networks set their own policies. Talloo is not responsible for account suspensions, disapprovals, or policy actions taken by a network.
• Talloo does not guarantee ad performance, cost per lead, or return on ad spend.

If your services include outbound text messaging, automated calling, voice agents, or similar features:

• You are responsible for obtaining and documenting any consent required by law from the people you contact, including under the TCPA, CAN-SPAM, state laws, and carrier rules.
• You will provide only contact lists and data you have the legal right to use.
• Talloo may require you to complete carrier registration, such as 10DLC, before sending messages and may suspend messaging that violates carrier policy.
• You are responsible for the content of messages and calls sent on your behalf and for honoring opt-out requests.

Talloo may use AI-powered systems to deliver voice and messaging services. Talloo is not responsible for how recipients respond to messages or calls.

Website projects are governed by the Talloo Website Agreement linked from your quote. Where that agreement is silent, the following applies.

Ownership
Upon completion and full payment, you own the website and all custom content created for it.

Hosting
Hosting is provided on a best-effort basis. Talloo will make reasonable efforts to maintain uptime and performance but does not guarantee uninterrupted service and is not liable for losses from interruptions outside our control.

At Termination
When hosting ends, Talloo will provide a copy of your website files within 14 days of the final billing date. After 90 days following termination, Talloo is not obligated to retain or provide access to your data.

Domain Names
If Talloo registers or manages a domain for you, the domain belongs to you. Talloo will transfer control to you on request or at termination.

Accounts
To use a Talloo App, you may need to create an account. You are responsible for keeping your login credentials secure and for all activity under your account.

Free and Paid Tiers
Some Apps offer a free tier, usage-based pricing, or credits. Talloo may change features, limits, and pricing for any tier with notice as described in Section 15. Credits have no cash value, are non-transferable, and expire as stated in the App.

AI Features
Apps may generate text, images, or other content using AI. You are responsible for reviewing AI output before using it. Talloo does not guarantee the accuracy, originality, or suitability of AI output. Section 5 applies to anything an App generates for you.

Acceptable Use
You may not use any App to send spam, harass others, violate any law, infringe third-party rights, or interfere with the App or its users. Talloo may remove content or suspend accounts that violate these standards.

Availability
Apps are provided on a best-effort basis and may change or be discontinued. Talloo will give reasonable notice before discontinuing a paid App and will provide a way to export your data where practical.

Services are billed on a recurring monthly basis unless your Order Documents specify otherwise. By subscribing, you authorize Talloo to charge your designated payment method for all applicable fees.

Billing begins on the date of subscription activation or as stated in your Order Documents. Talloo may adjust pricing with 30 days' written notice.

Annual Terms
Some services are available on an annual term, which may include a discounted website. Annual terms, discounts, and early termination are governed by your Order Documents and the Talloo Website Agreement at talloo.com/website-agreement.

Late Payment
If a payment fails, Talloo may retry the charge and will notify you. If payment is not resolved within 15 days, Talloo may pause services until the account is current.

Month-to-month services continue until either party gives 30 days' written notice. Annual and project-based services run for the term stated in your Order Documents.

At termination, Talloo will complete or cease services at the end of the current billing period as your plan provides. You will receive all deliverables completed and paid for through the termination date.

If Talloo terminates your account without cause, you are entitled to a prorated refund of prepaid fees. Termination for violation of these Terms does not entitle you to a refund.

Inactive accounts (no login for 12 or more months) may be deleted after notice.

Talloo may update these Terms by posting a revised version on our website and notifying you by email. Changes take effect on the date posted or sent, whichever is later. Continued use of our services after that date constitutes acceptance.

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives termination.

Talloo will not disclose your business data, credentials, or customer information to third parties except as needed to deliver your services or as required by law.

Talloo's total liability under these Terms shall not exceed the fees you paid in the three months immediately preceding the event giving rise to the claim. Talloo is not liable for indirect, incidental, consequential, or punitive damages.

Talloo is not liable for outcomes tied to Third-Party Platforms, including Google, Meta, TikTok, Yelp, other directories and search engines, advertising networks, carriers, and AI tools.

You agree to indemnify and hold harmless Talloo from any claims, damages, or costs (including legal fees) arising from your misuse of the services, violation of these Terms, or infringement of any third-party rights.

This includes any claim that Client Media you provided or directed Talloo to use infringes a copyright, trademark, publicity right, privacy right, or other right, and any claim arising from messages or calls sent to your contacts at your direction.

Talloo is not liable for delays or failures caused by events outside our reasonable control, including natural disasters, power outages, internet disruptions, platform or carrier outages, changes in law, or other unforeseen circumstances.

These Terms are governed by the laws of the State of Idaho. Disputes will be resolved in the state or federal courts of Ada County, Idaho.

If any part of these Terms is found unenforceable, the remaining sections remain in full effect.

legal@talloo.com
Talloo LLC
3715 E Overland Rd., Ste 170 A
Meridian, ID 83642
(208) 995-3436